Information Dynamics, Library Information Resources and Conflict Resolution and Management

Abstract

Conflict resolution and management refer to the processes and strategies aimed at addressing, mitigating, and ultimately resolving disputes or conflicts between individuals, groups, or nations. Conflict can arise in various contexts— interpersonal, organizational, political, or international—and can stem from differences in interests, values, beliefs, or needs. Effective conflict resolution requires understanding the root causes, facilitating communication between parties, and seeking mutually beneficial outcomes. Conflict management, on the other hand, focuses on controlling and mitigating the negative impacts of conflict. While conflict resolution seeks to eliminate the conflict entirely, management strategies aim to minimize the harmful effects, ensuring that conflicts do not escalate to a point where they become destructive or unmanageable. Both conflict resolution and management involve negotiation, mediation, and sometimes legal frameworks to address and resolve issues (Bercovitch & Jackson, 2009).