Evaluation Models in Conflict Resolution and Management Education

Abstract

Evaluation is a systematic process of determining the value, significance, or effectiveness of an object, activity, or program e, based on specific criteria or objectives while identifying improvement areas for decision-making. The process of evaluation in conflict management can help achieve several positive outcomes, such as improving communication and collaboration, boosting creativity and innovation, increasing productivity and efficiency, enhancing performance and quality, and strengthening relationships and loyalty. Conducting evaluation in conflict resolution is an essential instrument for monitoring and improving upon existing initiatives. Proper evaluation model in conflict resolution would facilitate the ability to understand ‗what went wrong‘, and scholars would have the ability to build a body of theory about the causes of and remedies to the conflicts.Therefore, evaluation is an important universal obligation to fulfil during conflict resolution and management in any organization or society